| IRIS Digital Video Systems | |
|
|
|
|
|
|
|
|
| IRIS SUPPORT | RMA INFO |
IRIS Digital Video Systems provides a support line regarding the operation and use of all application modules. Users may reach a technical support representative using any of the following methods.
TELEPHONE
Use these numbers to reach IRIS Digital Video Systems support and speak to a technical support representative during normal business hours.
| Monday - Friday 8:30 am to 5:00 pm CST |
| Phone: 214-349-0480 |
| FAX: 214-349-0482 |
After hours the following number may be used to access a digital pager. Using the touch-tone telephone, enter the full phone number, including the area code, and a support representative will return your call as soon as possible.
Calls to the regular support number after hours will be forwarded to a voice mail system. Leave a message with the full phone, number, including area code. The voice mail system will then contact the digital pager to notify a support representative.
After Hours Pager: 888-451-4646
Support Inquiry - To send questions and receive a detailed answer from the technical support department by email
Sales Inquiry - To contact the sales department
RMA
To return equipment for repair or upgrade all dealers must obtain an Return Material Authorization (RMA) number.