Connecting service customers and vendors – on line – 24/7

 

Servation is the new WEB based service and vendor dispatch provider enabling customers with large branching networks and regional or site specific vendors to easily automate their service orders and service tracking.  Service vendors can provide up to the minute order tracking and completion scheduling for useful feedback to service customers.

 

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 Service dispatchers can go to the Servation WEB site and enter a service order.  The Servation WEB site

• Connects them with their data base of locations and service providers
• Enters a service request
• Assigns a service order number
• Sends email to their service provider
• Sends email to the customer verifying the service request
• Tracks the service order
• Receives automatic updates from vendor as to progress, order verification, completion and any notations

 

Advantages

·         Eliminates Calling time and phone time

·         Eliminates communication errors

·         Provides accurate up to the minute information concerning service dispatch

·         Provides structure to service calling

·         Automatically tracks multiple service vendors by branch, region or nationally

Download Service Customer User Manual

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Advantages

·         Eliminates the phone traffic “rush” hours

·         Provides “naming” conventions to specific service functions

·         Allows 24/7 receipt of service requests

·         Cuts manpower requirements for service order entry

·        Streamlines communication of work ticket progress and completed work tickets without tying up operators and phones

  Download Service Vendor User Manual