Service Customer

Service Customers may utilize the Servation website to enter a service order.  Once connected to the Servation website the system will:

• Connect to a respective database of locations and service providers.

• Allow the user to enter a service request.

• Assign a service order number.

• Send email to the service provider.

• Send email to the customer, verifying the service request.

• Assign a service order number.

• Send email to the service provider.

• Send email to the customer, verifying the service request.

• Tracks the service order.

• Allow the user to receive automatic updates from vendor as to progress, order verification, completion, and any notations.

• Enable the customer to update their user profile.

Advantages for Service Customer:

• Eliminates calling time and phone time.

• Eliminates communication errors.

• Provides accurate up to the minute information concerning service dispatch.

• Provides structure to service calling.

• Automatically tracks multiple service vendors by branch, region or nationally.

Workflow Diagram